Requested Media Pending

The REQUESTED_MEDIA_PENDING event notifies subscribers that the requested video cannot be retrieved immediately because the camera is offline. Once the camera reconnects, Azuga will attempt to fulfill the request and may later trigger Partially Available, Available, or Failed events based on the outcome.

**Event Name:**REQUESTED_MEDIA_PENDING

**Enablement Package:**NA


Trigger Condition

  • REQUESTED_MEDIA_PENDING webhook should be subscribed.
  • The webhook is triggered when a video request is made for camera vendor 15(Surfsight), but the camera is currently offline and cannot process the request.
  • The event is triggered when the request status is 3, indicating the request is pending because the device is not currently accessible.

Example Payload

{
  "messageType": "REQUESTED_MEDIA_PENDING",
  "generatedAt": 1735970073022,
  "data": {
    "requestedMediaId": "e619828d-ca5f-11ef-94d3-a71b535312e5",
    "requestedMediaName": "02Jan2025_0101303489_Request:1",
    "safetyCamDeviceId": "1457c06c-0533-11ee-b8c4-ad3118588c1b",
    "safetyCamSerialNum": "357660102175957",
    "startTime": "2025-01-01 18:30:00",
    "endTime": "2025-01-01 18:30:30",
    "requestorId": "03840664-4a03-11e6-98cb-7b86271dc116",
    "requestorName": "Alan Niesel",
    "vehicleId": "ddb312c8-3063-11ee-924d-9f6b04f645e8",
    "vehicleName": "0101303489",
    "groupId": "c337220c-8672-11e2-9b71-55cae3166848",
    "groupName": "Default Group",
    "driverId": "8a94907b-918c-6f64-0191-927652f42c68",
    "driverName": "Event Driver",
    "customerId": 1059,
    "vendorId": 15,
    "recordStatus": 1,
    "chunksAvailable": [],
    "status": 3,
    "mediaLinks": []
  }
}

Reference

FieldDescription
messageType*
string
Type of Message(Identifies the type of event being sent).
Example: REQUESTED_MEDIA_PENDING
generatedAt*
number (epoch ms)
The exact time the webhook was created, in epoch milliseconds (UTC).
Example: 1735970073022
data*
object
Contains all the details related to the media request.
requestedMediaId*
string
A unique identifier for the specific video request.
Example: e619828d-ca5f-11ef-94d3-a71b535312e5
requestedMediaName*
string
A readable name for the requested video. Usually includes date/time.
Example: 02Jan2025_0101303489_Request:1
safetyCamDeviceId*
string
Internal Azuga ID for the camera device.
Example: 1457c06c-0533-11ee-b8c4-ad3118588c1b
safetyCamSerialNum*
String
The serial number printed on the camera device.
Example: "357660102175957"
startTime*
string (UTC)
Start timestamp of the requested footage (UTC – format: YYYY-MM-DD HH:MM:SS).
Example: 2025-01-01 18:30:00
endTime*
string (UTC)
End timestamp of the requested footage (UTC – format: YYYY-MM-DD HH:MM:SS).
Example: 2025-01-01 18:30:30
requestorId*
String
Unique ID of the user who requested the video.
Example: "03840664-4a03-11e6-98cb-7b86271dc116"
requestorName*
String
Name of the person who initiated the request.
Example: "Alan Niesel"
vehicleId*
string
The Azuga ID of the vehicle from which the footage was requested.
Example: 03840664-4a03-11e6-98cb-7b86271dc116
vehicleName*
string
Display name / fleet number of the vehicle.
Example: 0101303489
groupId*
string
ID of the group the vehicle belongs to.
Example: c337220c-8672-11e2-9b71-55cae3166848
groupName*
string
Name of the group the vehicle belongs to.
Example: Default Group
driverId*
string
ID of the driver linked to the vehicle at the time of the event.
Example: 8a94907b-918c-6f64-0191-927652f42c68
driverName*
String
Driver name associated at the time of event.
Example: "Event Driver"
customerId*
number
Unique ID of the customer account.
Example: "1059"
vendorId*
number
Camera vendor ID (15 = Surfsight camera).
recordStatus*
number
Indicates record availability status.
Example: 1
chunksAvailable*
array
List of available video chunks per camera.
mediaLinks*
array
List of all available video segments (chunks) from each camera stream.
status*
number
Type of media.
Example: 3 (Always 3 for pending requests)

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